Support

A person reads every message. There is no ticket system and no bot.

Common questions

My practices aren't showing up on my other device

Both devices must be signed in to the same iCloud account, with iCloud Drive turned on, and both need a network connection.

Changes usually appear soon after both devices are online, but the timing is controlled by iCloud and can occasionally take longer. Open the app on both devices and leave it in the foreground for a moment while iCloud finishes.

I paid already, but the app is asking me to buy again

Open the purchase screen (Unlock Full Access) and tap Restore Purchases. This asks Apple what your Apple Account owns and re-applies it.

Access is tied to the Apple Account that bought it, not to the device. If you have more than one Apple Account, make sure the device is signed in to the one you used at the time of purchase.

What are the options, and is there a trial?

Monthly, Annual, and One-Time Unlock. All three open the same features.

Eligible new subscribers may be offered a 14-day free trial on a subscription — Apple decides eligibility, and the purchase screen shows the exact offer available to you. Starting a trial starts an auto-renewable subscription, which renews unless you cancel before it ends. One-Time Unlock has no trial, and buying it does not cancel or refund a subscription you already have.

How do I cancel a subscription?

Subscriptions are managed by Apple, not by the app. On your device open Settings → your name → Subscriptions, choose Mindful Repetitions, and cancel there. Cancelling stops the next renewal; you keep access until the period you already paid for ends. Cancelling during a free trial before it ends means no charge.

How do I get a refund?

Apple handles all payments and all refunds — the developer cannot issue one. Request a refund at reportaproblem.apple.com using the Apple Account that made the purchase.

What happens to my data if my access ends?

Nothing is deleted. Your practices, counts and history stay exactly where they are, on your device and in your iCloud account, and you can keep viewing them.

Export Data and Import Data also keep working, so you can always take a copy with you. Recording, editing, restoring, deleting, reminders and appearance changes need an active subscription or One-Time Unlock.

How do I get my data out?

In the app's settings, choose Export Data. You get a JSON file with your practices, counts, groups, goals, dedications, reminder settings and synced appearance settings, which you can save anywhere you like.

Wallpaper images and device-only preferences — the theme you picked on that device, the haptics setting — are not part of the export.

I deleted a practice by mistake

Deleted practices go to Recently Deleted and their history is kept for 30 days. With full access you can restore one during that period. After 30 days it becomes eligible for permanent removal and cannot be recovered.

How do I turn reminders off?

While you have full access, reminders can be switched off for one practice in that practice's settings, or all at once with the master reminder toggle.

You can always turn off notifications for the whole app in Settings → Notifications → Mindful Repetitions on your device, and that route never requires access. If a plan lapses while the app isn't running, a reminder that was already scheduled may still arrive until you next open the app or switch notifications off in iOS Settings.

Do you collect any data about me?

Not through the app. There is no sign-up, no analytics, no advertising and no third-party code in it at all. Your data lives on your device and in your own private iCloud database, and the developer has no way to read it.

If you email support, the developer of course receives that email. The privacy policy sets all of this out in full.

Something else

Bug reports, feature requests, and questions that aren't covered here are all welcome at support@mindfulrepetitions.space.